Improving Operations and Customer Experience at Totally Awesome Subs
Hiring Objective:
Clover Consulting & Development was brought in to improve operations, streamline ordering, and strengthen the overall customer experience at Totally Awesome Subs. The core project took place over approximately five months, with ongoing support.
”"Hey folks,
I just wanted to take a minute to tell you about my friend Kevin at Clover Consulting. Kevin worked with me for about 5 months, and let me tell you, it was one of the best decisions I ever made for my sub shop.Now, I've known Kevin for over 20 years, so I knew he was a smart guy, but when I hired him I didn't really have a plan for what he would do. But he didn't let that stop him. He came in, learned the business, and started making improvements in all the right places.
Before I knew it, he had built us a website, added an online ordering app so we could reduce the time we spent on the phone, and started collecting emails to set up marketing campaigns. And that's just the beginning! He made us new menu boards, new take out menus, and even helped us come up with some new menu items that our customers love.
It was a really positive experience working with Kevin, and I still keep in contact with him for ongoing support. He's a great guy, and he really knows his stuff. So if you're looking for someone to help improve your business, I highly recommend giving Kevin at Clover a call.
Thanks, Kevin!"
Larry L.Owner
Challenges
- Improve day-to-day operations and reduce inefficiencies
- Replace phone-heavy ordering with a more scalable system
- Align in-store materials and menu presentation
- Build systems for customer communication and repeat business
Solutions
- Built the first website and introduced online ordering to reduce phone volume and improve order tracking
- Updated the existing logo and refined brand materials to create a more consistent in-store experience
- Redesigned menu boards, takeout menus, and signage for clarity and usability
- Created email lists and implemented simple marketing systems to stay in touch with customers
Results
- Reduced time spent on phone orders, allowing staff to focus on in-store service
- Improved efficiency in order handling and day-to-day operations
- Created a more consistent customer experience across online and in-store touchpoints
- Increased repeat business through improved ordering and customer follow-up systems
